Q. What file formats can I use when submitting my image?
We prefer working with the following file types: .JPG, .PSD and .TIF files. The best images will come from 16 bit files saved as either .PSD or .TIF.
Q. What resolution does my image need to be?
A minimum of 6 Megapixels is recommended for best results for our 14×20 and 16×24’s. A minimum of 8 Megapixels is recommended for anything larger.
300 DPI is recommended for best results. Images that are 240DPI may print reasonably well but the results may not be excellent. The larger the file you can provide for us to work with, the better the results will be.
Q. What editing is done to my image before it gets printed?
Each image is reviewed and is given a quick clean up for the best possible printing results. The following items are usually checked and modified as needed:
• Correcting over/underexposure
• Level horizon line
• Adjust contrast and saturation
• Reduce camera noise
This does not include photo retouching, reconstruction, or manipulation requiring Adobe Photoshop. Photo manipulation services can be requested for an additional fee. Please contact us with a detailed description of the edits you require, and a copy of your image for a quote.
Q. If I have a canvas printed, what thickness of the stretcher bars will you use?
We use two different sizes of stretchers for our images. For canvases 14×20 and smaller, we use a 3/4″ thick stretcher. For sizes 16×24 and larger, we use a 1 1/2″ thick bar to give the image a bold look when hanging on the wall.
Please note. If you intend to frame your canvas after printing, please request the use of 3/4″ stretcher bars. The thinner bars will make framing the canvas much easier.
Q. Will I lose some of my image from the canvas wrapping around the stretcher bars?
We use a gallery wrap for all our canvases. When we receive your image, we will use one of two processes to extend the image so that it can be wrapped around the stretcher bars. In most cases we will mirror several inches of the photograph and wrap it around the edge. This process works great for most images.
In some cases, mirroring the photo around the edges can lead to a strange looking photograph. Imagine a persons hand close to the edge being mirrored and making them look like they have foot long fingers! In this case, we do what we call a colour pull. This pulls the local colours out in a soft blurred fashion. This looks terrific anytime the mirror process is not appropriate.
Normally we will colour pull the sides of the canvas rather than mirror it if we feel that the mirror looks strange or takes away from the overall look of the canvas.
Q. What will my image look like when it is printed?
If you are working with a colour calibrated monitor our ICC profiles are available for you to use to soft proof your image before sending it to us. Soft proofing simulates on the computer screen what the image will look like when printed. The use of a colour calibrated monitor and our profiles will provide you with an accurate idea of what the image will look like before we even print it.
If you are editing your images on an uncalibrated monitor, we will have no way of knowing how the image appeared to you on your screen, and our printers will reflect the true or accurate colours of the image that you were unable to see. While we will make every effort to catch any odd colours in your images before printing, we are not responsible for the colours if you have not soft proofed them before hand.
Q. Can I pick up my canvas in person?
If you are interested in picking up your order in person please be advised that we have a locations in Fleming, SK at our gallery and in Regina, SK. Please add a note to your file submission if you would like to pick up your order and save on shipping charges.
Q. What does shipping cost?
Once we know what you would like to order, we will calculate the shipping charges and e-mail you for your approval. You will know the exact cost before we begin any work.